cbajee Privacy Policy

This Privacy Policy ("Policy") describes how cbajee ("we", "us", "our") collects, uses, stores, shares, and protects personal information provided by players ("you", "your") who access or use the cbajee platform at cbajee.bar. This Policy applies to all cbajee services, including the casino lobby, sports betting, live dealer tables, crash games, fish shooting titles, and payment processing features.

By registering an account or using any part of the cbajee platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside the cbajee Terms & Conditions and Responsible Gaming policy.

cbajee is committed to protecting the privacy of all players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. We apply the same high standard of data protection to every account, regardless of location within Bangladesh.

1. Data Controller

cbajee ("the Platform") is the data controller responsible for the personal data collected through cbajee.bar. For all privacy-related enquiries, requests, or complaints, please contact our Data Protection team at [email protected]. We aim to respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

2. What Personal Data We Collect

cbajee collects personal data in the following categories:

• Identity data: Full legal name, date of birth, gender, and a copy of your National Identity Card (NID), passport, or other government-issued identification document where required for age and identity verification.
• Contact data: Bangladesh mobile phone number (used for account registration, bKash/Nagad/Rocket payment processing, and security verification), and email address where provided.
• Financial data: bKash wallet number, Nagad wallet number, Rocket wallet number, Upay account details, and records of all BDT deposit and withdrawal transactions processed through your cbajee account. We do not store full bank card numbers; card data is handled directly by our payment processing partners.
• Account data: Username, hashed password, account registration date, account status, login history, and session timestamps.
• Gameplay data: Game titles played, bet amounts in BDT, game outcomes, bonus usage history, and wagering records. This data is used for player account management, dispute resolution, responsible gaming monitoring, and platform analytics.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and cookies or similar tracking technologies used to maintain your session and improve platform performance.
• Communications data: Records of correspondence between you and the cbajee support team, including chat transcripts and email exchanges.
• Responsible gaming data: Any self-imposed deposit limits, loss limits, cooling-off periods, or self-exclusion requests you have submitted through your cbajee account settings.

3. How We Collect Your Data

cbajee collects personal data through the following channels:

• Direct collection: Information you provide when registering your cbajee account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access cbajee.bar, including IP addresses, device identifiers, and session cookies placed on your device with your consent.
• Third-party sources: Payment processors (bKash, Nagad, Rocket, Upay) may share transaction confirmation data with cbajee for the purposes of crediting deposits and processing withdrawals. Identity verification service providers may share verification outcomes where we use third-party KYC (Know Your Customer) tools.

4. How We Use Your Personal Data

cbajee processes your personal data for the following lawful purposes:

• Account management: Creating, maintaining, and securing your cbajee player account; verifying your identity and age (21+ requirement); and communicating important account updates.
• Payment processing: Processing BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay; reconciling transaction records; and investigating payment disputes.
• Legal compliance: Complying with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and any other applicable legal or regulatory requirements that apply to cbajee's operations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, collusion, bonus abuse, and other conduct that violates our Terms & Conditions or constitutes criminal activity.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour; enforcing self-imposed limits and self-exclusion requests; and directing players to appropriate support resources when needed.
• Platform improvement: Analysing aggregated, anonymised gameplay and usage data to improve the cbajee platform, optimise game selection, and enhance the player experience for users across Bangladesh.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance.
• Marketing communications: Sending you information about relevant cbajee promotions, bonuses, new games, and seasonal offers — only where you have provided consent to receive such communications. You may withdraw consent at any time by contacting [email protected].

5. Data Retention

cbajee retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Account data and transaction records: Retained for a minimum of five (5) years from the date of the last account activity, in accordance with standard financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years from account closure or the date of the most recent verification check, whichever is later.
• Support communications: Retained for three (3) years from the date of the communication.
• Technical and session data: Retained for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing consent records: Retained until consent is withdrawn, plus an additional twelve (12) months for compliance audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player.

6. Sharing Your Personal Data

cbajee does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: bKash, Nagad, Rocket, and Upay receive only the transaction data necessary to process your BDT deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers who assist cbajee in verifying player identities in compliance with our legal obligations.
• Game content providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised technical data (e.g., session identifiers) necessary for game delivery and RNG audit purposes. These providers do not receive your identity or financial data.
• Legal and regulatory authorities: Where required by law or a valid legal request, cbajee may disclose personal data to law enforcement agencies, courts, or regulatory bodies in Bangladesh or any other applicable jurisdiction.
• Fraud prevention agencies: Where cbajee reasonably suspects fraudulent activity, money laundering, or match-fixing, relevant data may be shared with specialist fraud prevention organisations or law enforcement.

All third-party service providers engaged by cbajee are contractually required to process personal data only on our instructions and in accordance with applicable data protection standards. cbajee does not transfer personal data to countries without an adequate level of data protection without implementing appropriate safeguards.

7. Cookies and Tracking Technologies

cbajee uses cookies and similar technologies on cbajee.bar to maintain your login session, remember your preferences, and analyse how players use the platform. The categories of cookies we use include:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled without breaking core site functionality.
• Analytics cookies: Help us understand how players navigate cbajee.bar — for example, which games are most popular and which pages are visited most frequently. This data is aggregated and anonymised.
• Preference cookies: Remember settings you have chosen, such as display preferences or notification settings within your account.

You may manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to use certain cbajee features, including account login and payment processing. By continuing to use cbajee.bar after being presented with this Policy, you consent to our use of cookies as described above.

8. Your Data Rights

As a cbajee player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a clear description of your request. We will respond within a reasonable timeframe and no later than thirty (30) days from receipt of your request.

9. Children and Minors

cbajee is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the personal data, and return any deposits (less any bonuses received) in accordance with our Terms & Conditions. If you believe a minor has registered on cbajee, please notify us immediately at [email protected].

10. Security Measures

cbajee implements a layered security architecture to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and cbajee.bar.
• Encrypted storage of sensitive data at rest, including hashed passwords and financial records.
• Strict access controls ensuring that only authorised cbajee personnel with a legitimate business need can access personal data.
• Regular security testing and vulnerability assessments of the cbajee platform infrastructure.
• Incident response procedures in place to detect, contain, and report any personal data breach in a timely manner.

While cbajee takes all reasonable technical and organisational steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your cbajee login credentials confidential and for ensuring that your own device is protected against malware and unauthorised access.

11. Third-Party Links

The cbajee platform does not contain links to third-party websites other than those directly necessary for payment processing (e.g., bKash, Nagad). If such links are present in any context, cbajee is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external services you use in connection with your cbajee account.

12. Changes to This Privacy Policy

cbajee reserves the right to update or amend this Privacy Policy at any time. The most recent revision date is displayed at the top of this page. Where changes are material — for example, changes to the categories of data we collect or the purposes for which we use it — cbajee will notify registered players via the platform or by direct communication to the contact details on file. Your continued use of cbajee following notification of a material change constitutes your acceptance of the updated Policy.

13. Contact and Complaints

For any privacy-related questions, data access requests, or complaints regarding how cbajee handles your personal data, please contact our Data Protection team. Email: [email protected] (plain text — not a clickable link). We will acknowledge your query within 2 business days and aim to resolve all privacy requests within 30 days (Bangladesh Standard Time, UTC+6).

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.